Privacy policy

Last updated: April 29, 2026

Alejandro Salazar Mazabel (operating as "Ochi The Otter", "we", "us", or "our") operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

For the purposes of the EU General Data Protection Regulation (GDPR), Alejandro Salazar Mazabel is the Data Controller of your personal information.

1. PERSONAL INFORMATION WE COLLECT

We collect or process the following categories of personal information:

  • Contact details: Name, shipping address, billing address, phone number, and email address.

  • Financial information: Payment card details and transaction information (processed securely via Shopify Payments or chosen providers).

  • Account information: Username, password, and preferences.

  • Transaction information: Items viewed, cart activity, and purchase history.

  • Device & Usage information: IP address, browser type, and interaction data collected through cookies.

2. LEGAL BASIS FOR PROCESSING (EU USERS)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfill your orders and manage your account.

  • Legitimate Interests: To improve our services and prevent fraud.

  • Consent: For marketing communications (which you can withdraw at any time).

  • Legal Obligation: To comply with tax and accounting laws in Spain.

3. HOW WE DISCLOSE PERSONAL INFORMATION

We share your data with:

  • Shopify: Our service provider that hosts our store.

  • Service Providers: Delivery companies (e.g., Correos, SEUR), payment processors, and analytics providers.

  • Legal Authorities: When required by Spanish or EU law.

4. RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify Inc. They provide the platform that allows us to sell our products. Your data is stored through Shopify’s data storage and databases. Shopify processes this data to provide and improve the Services. You can read more about how Shopify uses your personal information here.

5. INTERNATIONAL TRANSFERS

As we use Shopify, your data may be transferred to and stored in countries outside the EEA (such as Canada or the USA). We ensure these transfers are protected by Standard Contractual Clauses (SCCs) or other legal mechanisms approved by the European Commission.

6. YOUR RIGHTS (GDPR/EU RIGHTS)

As a resident of Spain/EEA, you have the following rights:

  • Access: Right to know what data we hold about you.

  • Rectification: Right to correct inaccurate data.

  • Erasure ("Right to be Forgotten"): Right to request deletion of your data.

  • Restriction: Right to ask us to stop processing your data.

  • Portability: Right to receive your data in a structured format.

  • Object: Right to object to marketing or automated processing.

To exercise these rights, please contact us at contact@ochitheotter.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. COOKIES

We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings or our store’s cookie banner.

8. SECURITY AND RETENTION

We implement technical and organizational measures to protect your data. We retain your personal information only for as long as necessary to provide our services and comply with legal obligations (such as keeping invoices for 5-6 years as required by Spanish tax law).

9. CONTACT

Should you have any questions about our privacy practices, please contact us:

  • Data Controller: Alejandro Salazar Mazabel

  • Email: contact@ochitheotter.com

  • Address: Calle Torresal 17, 1B, Torrevieja, Alicante, 03181, Spain.